WeedBot

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PRIVACY POLICY

In this Privacy Policy we explain how we process your personal data when you purchase the goods provided by WeedBot and when you navigate through our website, as well as when you communicate with us. This Privacy Policy describes policies and practices regarding our collection and use of Your personal data, as well as sets forth Your privacy rights. We recognise that personal data protection is an ongoing responsibility, and we may from time to time update this Privacy Policy, as we undertake new personal data processing practices. Please take your time to carefully read this Privacy Policy and, if you have any questions, please feel free to contact us at info@weedbot.eu.

1. Definitions

  • We/WeedBot – SIA “WeedBot”, a private limited liability company, established and operating under the laws of the Republic of Latvia, registration number 44103141875, registered address: Rīga, Audēju iela 15 – 4, LV-1050;
  • Customer/You – our clients purchasing our goods, visitors of our Website.
  • Website – the website accessible at https://weedbot.eu/.

2. What personal data we collect and for what purposes we process them

We process personal data for the following purposes:

2.1. Provision of WeedBot products

We process personal data of our customers to provide our WeedBot products as requested by our customers.
Categories of data subjects Customer
Data categories
  • Contact information (name, surname, phone number, e-mail address, address);
  • Customer’s payment information;
  • Company data.
Legal ground for the processing Depending on the particular situation, a legal ground for the processing may be:
  • Performance of contractual obligations (Article 6(1)(b) of the GDPR);
  • Legal obligations and requirements of legal acts (Article 6(1)(c) of the GDPR) in the following areas:
    • protection of consumer rights.
Duration of the processing During the effective term of the purchase agreement and for a maximum period of 5 years after its expiry.

2.2. Customer service

We process personal data to provide you a customer service, by helping to resolve enquiries or complaints submitted by you.
Categories of data subjects Customer
Data categories
  • Contact information (name, surname, phone number, e-mail address);
  • Information that a person has provided in writing, electronically, or by phone when submitting their review, inquiry, or complaint;
  • Information related to resolving a person’s inquiry.
Legal ground for the processing Depending on the particular situation, a legal ground for the processing may be:
  • Performance of WeedBot’s contractual obligations (Article 6(1)(b) of the GDPR);
  • WeedBot’s legitimate interest to ensure provision of high-quality services and to resolve issues (Article 6(1)(f) of the GDPR);
  • Legal obligations and requirements of legal acts (Article 6(1)(c) of the GDPR) in the following areas:
    • protection of consumer rights.
Duration of the processing Complaints, claims, written requests, shall be stored no longer than for 5 years after receiving them, unless longer periods specified below apply.

2.3. Improving WeedBot’s website

We use the data, collected automatically upon visiting our website, to improve and tailor our website, identify and resolve technical and security issues, create user statistics, and for other purposes related to the improvement of our performance. Please refer to our Cookie Policy for more detailed information.
Categories of data subjects WeedBot website visitors
Data categories
  • Data related to visiting our website (IP address, MAC address, date and duration of the visit, devices or apps used, navigation on the WeedBot’s website).
Legal ground for the processing Depending on the particular situation, a legal ground for the processing may be:
  • Legitimate interest (Article 6(1)(f) of the GDPR);
  • Your consent (Article 6(1)(a) of the GDPR).
Duration of the processing Until the withdrawal of the consent.

2.4. Implementing marketing activities

If you have granted your consent, we may use your contact information to send you offers, newsletters, or other information that you may find relevant and interesting. You may opt out from receiving these offers at any time.
Categories of data subjects Customer
Data categories
  • Contact information (name, surname, phone number, email address).
Legal ground for the processing Depending on the particular situation, a legal ground for the processing may be:
  • Legitimate interest to implement WeedBot’s marketing activities (Article 6(1)(f) of the GDPR);
  • Your consent (Article 6(1)(a) of the GDPR).
Duration of the processing Until the withdrawal of the consent.

2.5. Administering WeedBot’s social networks

WeedBot administers its accounts on the following social networks:
https://www.facebook.com/people/WeedBot/100066228476516/
https://lv.linkedin.com/company/weedbot

If you are interested in the services we provide and follow any of WeedBot’s social network accounts and / or carry out activities on those accounts, we process information that is related to the interaction between WeedBot’s accounts and you.
Categories of data subjects Followers of WeedBot’s social network accounts
Data categories
  • Contact information (name, surname, phone number, email address);
  • Information on the social network account (picture and other information which is publicly available on your social network account);
  • Information on your interaction with the WeedBot’s accounts (use of the functions “like”, “follow”, “comment”, “share”, etc., comments and other kinds of communication).
Legal ground for the processing Depending on the particular situation, a legal ground for the processing may be:
  • Legitimate interest to administer WeedBot’s social network accounts (Article 6(1)(f) of the GDPR);
  • Your consent (Article 6(1)(a) of the GDPR).
Duration of the processing Until the withdrawal of the consent.

2.6. Performing WeedBot’s legal obligations

Under certain circumstances set out by the relevant laws, we may be obligated to transfer personal data to state institutions, for example, to the State Revenue Service, Consumer Rights Protection Centre or other institutions.
Categories of data subjects Customer
Data categories
  • Contact information (name, surname, phone number, email address);
  • Customer’s payment information;
  • Other information that state institutions are entitled to request according to the applicable law.
Legal ground for the processing
  • (Article 6(1)(c) of the GDPR) in the following areas:
    • protection of consumer rights;
    • accounting.
Duration of the processing During the effective term of the Agreement and for a maximum period of 5 years after its expiry, unless longer retention periods are applicable.

3. To whom we disclose your personal data

If necessary, we may disclose your personal data to the following recipients:
  • our service providers whose involvement is necessary for us to be able to provide you with a service (for example, delivery service providers);
  • persons who are authorised by the law to request and receive personal data (for example, state institutions);
  • persons who require the data in order to protect our interest, for example, in case of complaints or claims that may be filed against us.
In all cases we transfer to third parties the minimum amount of personal data needed to achieve the legitimate purpose of this data transfer. We only work with outsourced service providers that guarantee the implementation of appropriate technical and organisational measures to ensure that your personal data is processed in accordance with the legal requirements and ensure the protection of your rights.

4. How long we retain your personal data

The personal data mentioned in this Privacy Policy will be processed and retained no longer than indicated in the section “What personal data we collect and for what purposes we process them”. Your personal data can be stored for a period longer than indicated in this Privacy Policy only when:
  • your data is necessary for the proper administration of damages (for example, you have caused damage to us or other persons), examination and settlement of a dispute, complaint, the protection of our legitimate interests or those of third parties;
  • that is necessary in order that we could defend ourselves from existing or threatening demands, claims or legal actions and exercise our rights;
  • there are reasonable suspicions of violations, illegal activities, which are or may be a subject to investigation;
  • this is necessary for ensuring the functioning, resilience, integrity of backup copies, information systems, traceability of operations, statistical and other similar purposes;
  • there are other grounds provided for in legal acts.

5. How we protect your personal data

To protect your personal data, we implement appropriate organisational, technical, and physical security measures.  However, we ask you to contact us if you think that unauthorised third parties may have come into possession of your personal data. In addition, please be informed that, due to the specific character of the service, the data, provided in the documents accompanying the shipment, may be visible to third parties.

6. Your rights

You, as a data subject, have certain rights under the GDPR, including the right:
  • to request access to your personal data and get a copy thereof;
  • to request rectification or restriction of inaccurate or incomplete personal data;
  • to request deletion or restriction of personal data which are excessive or unlawfully processed;
  • to object to the processing of your personal data;
  • to request transfer of your personal data provided in a structured, machine-readable format;
  • to withdraw your consent at any time if data processing is based on the data subject’s consent (withdrawal of the data subject’s consent shall not affect lawfulness of data processing before the withdrawal of the consent);
  • to file a complaint with the Data State Inspectorate (Elijas iela 17, LV-1050 Rīga, Latvija, e-pasts: pasts@dvi.gov.lv), however, we would recommend contacting us first and we will try to resolve all your concerns together with you.

6.1. How can you contact us to exercise of your rights?

You can submit your request for the exercise of your rights to us in the following ways:
  • submitting a request by e-mail at info@weedbot.eu signed with qualified e-signature (e.g., by use of Smart-ID), or
  • sending a request by e-mail at info@weedbot.euwith a notarised copy of the personal ID document.

7. Amendments to the Privacy Policy

The protection of your personal data is important to us, therefore, we regularly review the personal data processing principles implemented at the company and this Privacy Policy. We have the right to unilaterally update this Privacy Policy at any time, informing about it on the website www.weedbot.eu.